Transformative InvestmentsAddressing Global Challenges
  30 June 2010       Download

"The NATGAS call center contacted 882 customers from Al Salam, Zayed and October City to set appointments for Shabakat to convert customer households to natural gas in June 2010.

The call center operation lasted ten days with an average of 75 calls per day and included daily reports prepared with details clarifying the status of each customer.

Outbound calls not only served to set conversion appointments, but also to survey customer satisfaction with gas installations and company service."

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